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Processing time
All our products are made to order. Our regular processing time is 1 to 4 weeks, though this is not guaranteed. Please note that any estimated delivery dates shown at checkout are automatically generated by Shopify and do not reflect our actual processing schedule. We always do our best to ship out orders on time, but some items can take longer, depending on how busy we are. If you are in rush and need your order to be delivered ASAP, let us know.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Custom orders
We don't accept returns on custom or personalized orders. All custom orders are made based on the details discussed and confirmed with you. If a specific feature, design element, or detail was not mentioned or clarified during our communication, we will either omit it or interpret it at our discretion. We do not offer free remakes for custom orders if the result differs from uncommunicated expectations.
For custom orders we do not accept cancellations after we start working on your order. If you need to change or cancel your order, contact us to check if its still possible.
Returns, exchanges & cancellations
We gladly accept returns and exchanges. Contact us within 7 days of delivery. Ship items back within 14 days of delivery. Returned item must be in the same condition as you received it (no signs of use, original protection film applied etc).
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Restocking fees will apply to all items and will be calculated after we receive an Item back. Some items in our store ship for free but shipping is never free to us. An amount we spent on shipping your box will be deducted from the refund.
Bank processing fees are non-refundable.
If a buyer uses an affiliate link or coupon at checkout, any commissions paid to affiliate partners will not be refunded in case of order cancellation or return.